Return / Refund Policy

Return / Refund Policy

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* Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Before you return the backpack, please make sure the backpack is in good condition, hairless, unaltered, and unwashed. It must also be in the original packaging.

Please check the original internal packaging, there is a small piece of paper with a SKU (stock keeping unit) number printed on it. If it’s still there, it’s OK to return. If you took this piece of paper off when you opened the package, please print this SKU number and stick it onto the internal packaging. The SKU # is important for us because when you return the backpack, our warehouse can read and put it to the right place. If you don’t know what your item’s SKU # is, please contact us at woof@batpigpetsupply.com

* How to return your items:

IMPORTANT: Before returning your harness, please take a photo of the packaging with SKU # on it and email us. We will have a look and decide if it’s eligible for return / exchange.

Once your items are approved to return, please send to our address below and give us the USPS tracking number after you send it. We recommend that you select USPS First Class (costs about $4 to $6):

BATPIG Pet Supply
2100 S Great Southwest Pkwy, Ste 401
Grand Prairie, TX 75051

We have a lot of shipments sent in and out everyday. Our warehouse uses the tracking number printed on the packaging to identify which shipment is the right one from you. Without a tracking number, we are not able to identify your returning package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You should use a trackable shipping service, eg USPS First Class. We can’t guarantee that we will receive your returned item if there’s no tracking number.

* Non-returnable items: Final Sale Items, Gift Cards may not be returned

* Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item or changing sizes, send us an email at woof@batpigpetsupply.com for further instructions.

* Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

* Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at woof@batpigpetsupply.com.

* Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

* Gifts

If you received your item as a gift, and need a return/exchange please email woof@batpigpetsupply.com

 

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