FAQ

1. What is BATPIG backpack harness?

BATPIG backpack harness is a unique kind of harness with an adorable animal backpack, designed and well-made by BATPIG Pet Supply. Your pups can carry their own snackies or poop bags in these little backpacks

2. Which dog breeds will the BATPIG backpack harness fit?

Our BATPIG backpacks are suitable for many small to medium dog breeds like French Bulldog, Pug, Boston Terrier, Chihuahua, Shih Tzu, Beagle, Dachshund, etc.

3. How can I pick the right size for my dog?

Please measure your dog’s neck and chest. Then compare with our sizing chart to get the most fitting one

4. Are the sizes adjustable?

Yes, the neck and chest ranges are adjustable. Please visit our sizing guide to view the adjustable ranges for each size

5. Will you release more new designs in the future?

Yes, we are currently developing a lot of new animal backpack designs like foxy, piggy, giraffe, etc. You can subscribe to our newsletter to receive updates when we release new designs.

6. My friend sent me a gift card, how can I use it?

You can redeem your gift cards at the checkout page

7. How to check my gift card remaining balance?

You can check your gift card remaining balance on the gift card balance page

8. Do you ship to my country? What are the shipping rates?

Yes, we ship worldwide to all countries. Please refer our shipping page for more information about our shipping partners, fare and estimated delivery date.

9. Where to check my order status?

You can track your order here. Enter you order number and billing email address to view your order status.

10. How can I contact customer support?

If you have any questions, please email us via this contact form

 

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